This website is operated by Jomlar Travel & Tours Sdn. Bhd. Throughout the site, the terms “we”, “us” and “our” refer to Jomlar Travel & Tours Sdn. Bhd. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

GENERAL
When you register, you are required to provide information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be unique and kept secure. For any breach of security or unauthorized use of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

ORDERS
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.

PAYMENT
Payment can be made by FPX Payment (Financial Process Exchange) and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have been specifically authorized by the owner to use it.

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our site.

REFUND POLICY

Our commitment to customer satisfaction is of the utmost importance to us. That is why we have established a 30-day refund policy for our customers. If for any reason, you are not satisfied with your purchase, we want to make it right.

REFUND PROCESS

To initiate the refund process, please contact our customer service team. Our customer service team is available Monday to Friday from 9 am to 6 pm and can be reached at +6019 284 4456 (Our admin) or via email at sales@jomlar.com. They can assist you with any questions you may have and guide you throughout the process. A refund request must be made within 7 days of the original purchase date. This gives us enough time to review your request and determine if a refund is the best course of action. If all necessary criteria have been met, we will process the refund within 30 business days. At Jomlar Travel & Tours Sdn. Bhd., we strive to provide excellent customer service and support. If you have any questions or concerns regarding your purchase or our refund policy, please don’t hesitate to reach out to us. Our customer service team will be happy to assist you and ensure that your experience with us is a positive one.

CANCELLATION POLICY
Please be informed that we DO NOT ACCEPT cancellation for any order once payment has been made. If you have made a mistake in your order, please feel free to contact our Admins via Whatsapp at +6019 284 4456 or via email at sales@jomlar.com for further action

VOUCHERS
The vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

If you have an inquiry, you may contact us via email sales@jomlar.com