Crocodile Adventureland Croc Encounter Combo (Non-Mykad)

GENERAL
When you register, you are required to provide information that is true, accurate, current, and complete in all respects.
Should any of your information change, you may change it online or notify us through email. The account password should
be unique and kept secure. For any breach of security or unauthorized use of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank
acceptable to us.

ORDERS
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be
purchased by other customers until it is checked out.

PAYMENT
Payment can be made by FPX Payment (Financial Process Exchange) and any other methods which may be clearly stated
on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have been specifically
authorized by the owner to use it.

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of
negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to
any data you provide when accessing or ordering from our site.

REFUND POLICY

Our commitment to customer satisfaction is of the utmost importance to us. That is why we have established a 30-day refund
policy for our customers. If for any reason, you are not satisfied with your purchase, we want to make it right.

REFUND PROCESS

To initiate the refund process, please contact our customer service team. Our customer service team is available Monday to
Friday from 9 am to 6 pm and can be reached at +6019 284 4456 (Our admin) or via email at sales@jomlar.com. They can
assist you with any questions you may have and guide you throughout the process. A refund request must be made within 7
days of the original purchase date. This gives us enough time to review your request and determine if a refund is the best
course of action. If all necessary criteria have been met, we will process the refund within 30 business days. At Jomlar Travel
& Tours Sdn. Bhd., we strive to provide excellent customer service and support. If you have any questions or concerns regarding
your purchase or our refund policy, please don’t hesitate to reach out to us. Our customer service team will be happy to assist
you and ensure that your experience with us is a positive one.

CANCELLATION POLICY
Please be informed that we DO NOT ACCEPT cancellation for any order once payment has been made. If you have made a
mistake in your order, please feel free to contact our Admins via Whatsapp at +6019 284 4456 or via email at sales@jomlar.com
for further action

VOUCHERS
The vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code
or offers and must be redeemed by the date published, if provided.